Library - Informational Materials- Diversity Questions

Diversity trainers are in the business of stroking people. The following is a list of strokes you can use to help your audience trust you and open up to differences.

1. Thank you very much for sharing your views about differences.
2. I personally agree with you!
3. How can I help you work through your concerns right now?
4. I ask that you....
5. I apologize for what has happened and hope that we can work together to change things.
6. Why is that?
7. Are you willing to......?
8. I honestly care a lot about people who think like you.
9. Will you help me work through our issues about differences?
10. Yes! That is right on track!

Library - Informational Materials - Diversity Questions